We’re looking for those who can help us stay sharper!

Location: US, remote

Position Summary

We seek a dynamic and skilled Customer Success & Sales Support Manager to support our advanced SaaS software solution, CORE, a comprehensive Data Twin for electric utility transmission and distribution (T&D) networks. This individual will play a vital role in assisting customers with software installations, training users, addressing support inquiries, and will deliver engaging software demonstrations and presentations to potential customers through online meetings and in person conferences and events. The successful candidate will be a critical bridge between our technical teams and end-users, ensuring customer success and satisfaction.

Key Responsibilities:

Customer Relations & Software Setup

• Guide customers through the CORE software’s installation, configuration, and integration.
• Provide technical support to resolve issues and ensure successful deployment.
• Maintain detailed documentation for customer installations, configurations, and troubleshooting.

Training & User Enablement

• Design and deliver interactive training sessions to ensure customers understand and use CORE’s capabilities effectively.
• Create training materials such as user guides, video tutorials, and FAQs tailored to diverse customer needs.

Customer Inquiries & Issue Resolution

• Respond promptly to customer queries, troubleshooting technical and operational issues.
• Collaborate with internal software and product teams to resolve complex issues and ensure continuous improvement of CORE.
• Document recurring customer issues and suggest enhancements to product development teams.

Software Demonstrations/Presentations

• Conduct engaging, interactive demonstrations of CORE to support the efforts of the Customer Development team.
• Highlight CORE’s unique features, including GIS capabilities, AI/ML analytics, and Data Twin functionality, tailored to potential customer needs.
• Develop and deliver presentations or talks at industry conferences, effectively sharing industry expertise, research findings, and company developments with a broader audience of professionals.

Process Improvement & Customer Success

• Gather and analyze customer feedback to identify trends and improve customer experience.
• Recommend and implement best practices for support workflows and customer engagement.

Required Qualifications:

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• 3+ years in customer relations, technical support, or a related role, preferably in a SaaS or software solutions environment.
• Experience working with GIS platforms, AI/ML analytics, or data visualization tools is highly desirable.
• Familiarity with SQL databases, cloud platforms (AWS, Google Cloud, Oracle OCI), and APIs.
• Knowledge of enterprise data systems and integration practices.
• Hands-on experience with sensor data (e.g., LiDAR, RGB, UV, IR) and related processing tools is a plus.
• Exceptional communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong multitasking abilities.
• Proficiency in delivering presentations and training sessions, both virtual and in-person.
• Strong presentation skills, with the ability to effectively communicate complex information to diverse audiences in a clear and engaging manner.
• Ability to travel 10-20% of your time for customer visits, conferences, networking events, or other work-related events.

Preferred Qualifications:

• Advanced knowledge in the electric utility industry, with a strong understanding of operations, regulations, and technologies across power generation, transmission, and distribution.
• Experience with workflow automation, asset management, and predictive maintenance tools.
• Background in training customers on complex software solutions in the utilities or infrastructure industries.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth in a cutting-edge industry.
• Collaborative and supportive work environment.
• The opportunity to work with innovative technology driving efficiency and innovation in the utilities sector.

About CORE:

CORE is a state-of-the-art SaaS solution that provides a comprehensive digital (data) twin for electric utility transmission and distribution networks. CORE integrates GIS capabilities, AI/ML analytics, and data lake architectures to create a unified “single source of truth” for utility operations. By supporting unstructured environments typical of utility networks, CORE empowers stakeholders to optimize asset management, enhance operational efficiency, and make informed decisions.

Join us to play a pivotal role in delivering transformative solutions to the utilities sector!

Location: Helsinki, Finland (Remote within the EU possible)

Employment Type: Full-Time

Position Summary

We seek a talented and enthusiastic Cloud Platform Engineer to join our team and play a pivotal role in shaping Sharper Shape’s cloud-based product offering called CORE. The ideal candidate will collaborate with cross-functional teams to design, build, and scale infrastructure and services, supporting CORE’s mission to transform utility operations.

Key Responsibilities:

• Cloud Architecture: Design and implement scalable, secure, and cost-efficient cloud solutions tailored to business requirements.
• DevOps Integration: Maintain and improve CI/CD pipelines, infrastructure as code (IaC), and system monitoring tools.
• Core Platform Development: Build internal tools, APIs, and microservices to enhance developer productivity and platform scalability.
• Data Processing Pipelines: Optimize cost and performance of large-scale data processing workflows.
• Collaboration: Work with AI/ML teams to deploy cutting-edge models into production environments.
• Security: Ensure that all systems comply with best practices for security and governance.

Required Qualifications:

• Proven expertise with major cloud platforms like AWS, Azure, or GCP.
• Hands-on experience with containers (e.g., Docker) and orchestration tools (e.g., Kubernetes).
• Advanced understanding of IaC tools like Terraform or AWS CDK.
• Proficiency in at least one programming language (e.g., Python, Go, or Java).
• Experience with cloud-native solutions, focusing on resilience, scalability, and cost efficiency.
• Strong knowledge of APIs, data structures, and algorithms.
• Excellent communication and collaboration skills.
• Great communication skills in English.

What We Offer:

• Competitive Compensation based on experience.
• A flexible and remote-friendly work environment.
• Opportunities to grow and specialize in emerging cloud and DevOps technologies.
• Access to the latest tools and technologies (e.g., AWS EKS, SQS, Lambda, FluxCD).
• Contribution to high-impact projects that improve global utility operations.

About Sharper Shape:

Sharper Shape is a pioneering technology company providing innovative solutions to electric utility companies worldwide. Our flagship platform, CORE, is a state-of-the-art SaaS solution that delivers a comprehensive digital twin for electric utility networks. By integrating GIS, AI/ML analytics, and data lake architectures, CORE serves as a single source of truth for utility operations, enabling optimized asset management, enhanced efficiency, and informed decision-making.   By supporting unstructured environments typical of utility networks, CORE empowers stakeholders to optimize asset management, enhance operational efficiency, and make informed decisions.

We harness the latest technologies—drones, cloud computing, and AI/ML—to drive proactive solutions for asset and vegetation management. With our globally distributed and multicultural team, we strive to make the world safer and more connected.

If you’re passionate about leveraging cloud technology to solve real-world challenges, we’d love to hear from you. Apply today and be part of a team driving innovation in utility asset management!

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